Healthcare edition
Speech technology is coming into healthcare, while fake help desks, leaking share links and a PHP flaw show how quickly data can get out.
Sensire is building its own platform that turns conversations into reports
Care organisation Sensire is building its own platform for voice-driven reporting. It is called Spraak naar Waarde. The goal is less admin and more time for the client. There are plenty of programs that turn speech into text. But according to Sensire, they do not fit well with daily practice. By building its own, Sensire can take account of care terms, abbreviations and work processes. The first application is a Minutes app. An employee uploads a sound recording. The app turns it into minutes, with action points if wanted. The employee stays responsible for the report and adds to it where needed. Sensire is also working on applications for meetings with several care providers, behaviour consultations and conversations in which the care need is explored. Users test new applications first and give feedback. A wish for later is that information from conversations goes straight to the right place in the electronic client record. Until that link exists, that part of the work stays the same.
Background for subscribersSpeech to text is becoming an ordinary work tool. Sensire already uses it to make minutes, and Mistral is building agents that can also book an appointment. It saves time, but only if client data stays inside tools that your organisation has approved.
Fake help desk in Teams: attackers sometimes get in within fifteen minutes
Attackers pretend to be IT support in a Teams chat. Security company Arctic Wolf studied more than 400 such incidents. There is no fault in Teams itself. The attackers use external access, a function that is on by default. With it, someone from another Microsoft 365 environment can find, message and call employees. Both environments must allow this. It often starts with mail bombing. The victim's inbox fills up within minutes with hundreds of newsletters and confirmations. Shortly after, a helpful 'IT employee' makes contact via Teams. The goal is usually access to the computer through Quick Assist, a help tool in Windows. The victim only has to read out a six-digit code. If the victim cooperates, the harmful software is running within 15 minutes. Attackers increasingly choose a paid domain and clever names such as 'IT Support (Internal)'. Teams still shows the sender as external. Many care organisations use Teams, so such a chat could reach you too. Never read out your code to someone who sent you a chat themselves.
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