Sales edition
Salesforce is expanding its AI colleague Coworker: connections with Google and Microsoft are available now, and Teams and the apps will follow in November 2026.
Salesforce also brings its AI colleague Coworker to Teams and your phone
Salesforce is expanding Agentforce Coworker. This is an AI colleague that employees can hand work over to. According to Salesforce, usage has grown 21 times in three months. More than 185,000 people use Coworker. These figures come from Salesforce itself.
Connections with Google Workspace and Microsoft 365 are already available. This way, Coworker uses email, calendars and files together with data from Salesforce. With Conversation History, you can pick up a conversation later or on another device. With Skills, a way of working that goes well becomes a one-line instruction that everyone in the team can run. The price is $50 per user per month, so in dollars.
Other parts will come later. Microsoft Teams, the iOS app and the desktop apps for Mac and Windows will follow in November 2026. In December 2026, Daily Digest, scheduled tasks and Coworker in three mobile apps are expected. Prices and availability may still change.
If you work with Salesforce, you can already turn on Coworker in Setup. If you want one Coworker per user, contact your account manager at Salesforce. To prepare for a customer meeting, Coworker can bring together email, calendar and customer data. For example, a salesperson can ask it to look into a renewal where the customer is threatening to leave. Does a colleague have a good approach? Share it as a Skill with the team.
Background for subscribersCoworker pulls together email, calendar and CRM data, for example to find out at which contract renewal a customer is likely to leave. If your approach works well, you can share it as a Skill: a one-line instruction that anyone on your team can run. It costs $50 per user per month.
At Salesforce, managers adjust the lead thresholds themselves
At Salesforce, the rules for distributing leads are not in program code. The thresholds are in tables. A threshold is the point at which a lead goes to a salesperson instead of to marketing. A manager can change these thresholds themselves. A manager already did this for Tableau leads, and the new threshold applied immediately. If your team also distributes leads, this is the part you can adopt fastest: keep the rules in a place where you can reach them yourself.
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