Office management edition
This week: new AI assistants that finish tasks by themselves, a law that takes effect on 2 August, and scammers who fake voices.
AI agents really are taking over routine work: from email to planning appointments
Analysts are calling July 2026 the moment when AI agents move out of testing and start working alongside staff in the office.
An AI agent is a system that plans and carries out several steps on its own, one after another. For example, an agent can look up a contact, write an email, plan an appointment, and log it straight away in the customer system. Early office trials report big time savings on dull, repetitive work such as data entry and sorting post. It works best with a narrow task, with your approval for anything risky, and with clear logging of what the agent did.
Background for subscribersStart small: let an agent prepare one recurring task, for example planning and logging an appointment. Always approve the final step yourself. The tool doesn't know what you know about the people and the mood. That way, you save time without letting mistakes slip through that you'd have to fix later.
ChatGPT Work: an assistant for longer office tasks
OpenAI released ChatGPT Work on 9 July, an AI helper for longer, more complex work tasks on computer, web, and phone. It helps with drafting documents, spreadsheets, and presentations. Alongside this, ChatGPT Sites was launched as a trial version: with it, you turn an idea or project straight into a simple website or app.
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